I have been building web experiences since 2005 and in that time have gained a vast amount of experience and knowledge. I crafted this FAQ page to answer many of the frequently asked questions I was asked along the way.
Don’t worry, that’s why I am here. You can learn about my time proven process in my Services page. I will be explaining you all along my process in terms that are easy to understand, not in nerd jargon.
The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though my website projects generally start in the 1000 € range for basic business sites and range upward depending on your unique needs.
The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have prepared in advance. A basic website typically takes around 4 weeks from beginning to end.
Three options: 1) I can help you get this set up and can work with your existing provider. 2) But if you prefer to not have to deal with it at all, I can set up your domain and hosting on my recommended hosting service SiteGround in my name which is the host I use for myself and other clients, I can also 3) transfer your existing domain on a SiteGround host in your name for a fixed transfer fee.
Yes it will. All the websites I design are responsives, it means they are legible on all devices. Depending on your requirements I can design and develop your site using responsive design so that the site is optimised for mobile devices.
I can build small and simple Web Shop for now, on demand!
A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection. I specialise in WordPress which is the Number One CMS used by more than 30% of all websites around the planet and 66% of all websites built with CMS! I will be using WordPress to build your website.
Yes I help clients take control of their website and make updates or add content themselves in WordPress thanks to up-to-date Video Tutorials that will be accessible on their WordPress dashboard. These tutorials are available with the Premium and Elite maintenance plans.
For sure I can depending on what your needs are.
Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.
There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.
I don’t directly write your content, however if you need help with this I can put you in contact with a copywriter who specialises in writing for the web.
As a graphic designer and many logos to my portfolio, for sure I can create your logo but also help you with branding by recommending you a specialist from my network.
A domain name is your address on the internet. Typically this would be something like yourcompany.nl
Web hosting is a service that allows your website to be viewed on the Internet. It’s basically a computer housed in a data centre that runs your website and email.
Please leave the updating to me. Website maintenance is an integral part of updating and keeping your site working properly. I take great care to first backup the website, check the website, update, then check the website again for any changes. The software I use keeps a record of plugins I update so if there is ever an issue, I see what plugin version was changed and can revert back.
If you just update from your WordPress admin, I wouldn’t have that record. I update client’s site once or twice a month, so I can take the time to devote to checking your website thoroughly (either the 15th or the 30th). Also included on your monthly maintenance report are the performance and security scans. If in the event I ever catch a plugin issue, it becomes a support ticket and I address it before you. I also take care about which plugins I am updating and single out large updates (like WooCommerce) as its own task for additional quality control.
If your website is not loading, first check to make sure this is the same experience for everyone at DownForEveryoneOrJustMe – http://downforeveryoneorjustme.com/
If the website is down just for you, try clearing your browser history (cache and cookies) and reload, also checking your internet connection. If the website is down for everyone, send me a support ticket email at firstname.lastname@example.org, even though chances are that our website uptime monitor has already alerted me.
If this happens outside office hours, call the web host directly and see what they can do to get the website back online. Chances are that it is related to the following issues:
- Your web hosting, domain or SSL certificate has expired, and bill is due for payment
- The web hosting is experiencing maintenance issues
Anything outside of those I will investigate to bring the site back online.
If you received an email about your website files being compromised, make sure it is legit by calling your web hosting company and forwarding the email to me.
My next steps, as webmaster, is to reach out to your webhost about their protocol for a compromised website and a scan on their end to confirm where the compromised files are on the server. Under your website care I will restore a clean backup of WordPress, and then take note from the webhost about where the issue arose if outside of WordPress. This may mean the webhost recommending a third-party service to clean up the compromised files or additional security.
The best way to prevent a compromised website is to keep WordPress and plugins up-to-date, which I do for you monthly under website care, as well as keep daily backups to restore in the event of an issue. Unfortunately, just updating won’t prevent a hack 100% which is why I help work with the web host and third parties to restore your website on the event of a hack and institute security measures to prevent most known methods by hackers.
Common causes of a slow website are unoptimised images and external embedded media and ads.
Full-sized images can consume a lot of bandwidth while loading. So, take time to resize your images. Take a look at the image tag – it allows you to set the height and width. Be sure to scale the photos proportionally so that they don’t get stretched or skewed. Then, consider changing image format, which can significantly reduce the file size. Finally, reduce image quality. No, that doesn’t mean making your photos look bad. It just means tweaking some simple settings. For JPG images, this is done by directly reducing the quality. In most cases, a quality setting of 80 to 90 percent will show no significant changes from the original version. And you can go even lower depending on the type of image, the detail, and the colors. For other image formats such as GIF and PNG, you can reduce quality by opting for a smaller color palette.
Note that on Premium and Elite Plans, image optimisation is included.
For external embedded media, think twice before embedding someone else’s media into your site. Once you embed external material into your site, your pages will only run as fast as the host site. In other words, if that external site is having a particularly slow day, your site may run slowly too. Don’t let another site drag yours down! Whenever possible, it’s smart to host all content on your own server.
Plugins may also be causing an issue, as just like external embedded media, plugins can bring in resources from other websites. I can perform some investigative work to see what plugins could be causing this outside of the typical monthly website care. Reach out for a quote for evaluation and plugin cleanup.